Frequently Asked Questions
How to Use
General Info
Behind the Scenes
How to Use
How do I pin Kiwii to the Chrome toolbar?
Click the puzzle icon in the upper right of the Chrome toolbar. In the dropdown menu, click on the thumbtack icon next to the Kiwii extension. When the thumbtack is blue, Kiwii is pinned to your browser.
How do I pin Kiwii to the Safari toolbar?
Click the Safari menu and select Settings. Select the Extensions tab. Check the Kiwii extension to add to Safari.
How do I pin Kiwii to the Firefox toolbar?
Click the puzzle icon in the upper right of the Firefox toolbar. In the dropdown menu, click the gear icon next to the Kiwii extension. Select Pin to Toolbar.
How do I pin Kiwii to the Opera toolbar?
Click the cube icon in the upper right of the Opera toolbar. In the dropdown menu, click on the thumbtack icon next to the Kiwii extension. When the thumbtack is blue, Kiwii is pinned to your browser.
How do I pin Kiwii to the Edge toolbar?
Click the puzzle icon in the upper right of the Edge toolbar. In the dropdown menu, click on the three dots next to the Kiwii extension. Select Show in Toolbar.
Does Kiwii work on Android devices?
The default internet browser on Android devices does not support extensions. We’re sad about this, too! However, there is a browser for Android devices that does support extensions. It’s called Kiwi — no relation. You’re welcome to give Kiwii on Kiwi a try, or stick to shopping with Kiwii on your computer.
How do I add a new card to Kiwii?
Open the Kiwii extension. Click Wallet and then “Add a Payment Method.”
What if I don't see my card on Kiwii's list?
We’re constantly updating our portfolio of credit cards to support the community and demand. If your card isn’t currently on our list and you’d like to see it added, shoot us an email at support@addkiwii.com.
Why does Kiwii sometimes give an alert on the homepage instead of at checkout?
Credit cards aren’t the only way to earn rewards. Loyalty program shopping portals are an awesome way to earn extra rewards on top of what your credit cards already earn. These offers need to be activated before you shop, so Kiwii pops up to let you know as soon as you get to a site that has a portal deal. Learn more about shopping portals on our blog here.
General Info
Do I have to give my credit card information to use Kiwii?
Kiwii only asks what type of credit cards you use. Kiwii does not collect any private financial information.
What’s the difference between Points, Miles and Value?
Points and Miles are the actual rewards you earn on a purchase based on the type of credit card you’re using.
Value indicates the value of those points when redeemed for travel, goods or cash. Since the value of rewards vary across cards and programs, Kiwii uses Value to compare your cards and drive your recommendations.
What's the difference between Kiwii and Kiwii Boost?
The Kiwii extension is a tool to help you optimize your online shopping. If you have the Kiwii extension, you’ll get automatic alerts for loyalty programs and shopping portal rewards, plus recommendations at checkout for which of your credit cards is best to use on that site.
Kiwii Boost is a separate research tool on our site focused on loyalty program shopping portals. You can use Boost to research where or when to make a purchase based on the available bonus reward opportunities through your loyalty programs.
Behind the Scenes
How does Kiwii know what card to recommend?
Kiwii compares the different earn rates on your credit cards based on that site’s Merchant Category Code or “MCC.” These codes are how your credit card company determines what sites count as “Grocery,” “Home Improvement,” etc. Each card may have special bonuses for certain categories and Kiwii takes all of this into account to make sure you’re getting the maximum rewards on your purchase.
How does Kiwii calculate the value of a points or miles card?
Kiwii looks at the rewards you’ll earn versus the value of those rewards. Value is how we can compare different types of credit cards on an apples-to-apples basis. There are all kinds of ways to redeem your points or miles (some more efficient than others), and Kiwii assumes that you’ll redeem your points or miles with the best redemption method available for your cards.
Have an unanswered question?
Email us at support@addkiwii.com. We value your feedback and questions.
We strive to be as current as possible on all card and rewards program details, but sometimes a number changes without immediately tripping our data sensors. If you notice something that needs to be updated, send us a note! You’ll receive a Kiwii gratitude point. (Redeemable for good vibes only.)